Initial disclosure document

This document provides key information about Smooth Car Finance, including the products and services we offer, our charges, our regulatory status, and the steps to take if you need to make a complaint. It also outlines the activities carried out by Smooth Car Finance Limited.

Who are we?

  • Smooth Car Finance Ltd is a company registered in England and Wales under company number 14467494.
  • Our registered address is: Office 1:19, Greenside House, 50 Station Road, London, N22 7DE
  • As a vehicle finance broker, our primary goal is to help you secure the most suitable finance option based on your individual circumstances. We work closely with a select panel of trusted finance partners to ensure you receive the best possible financial acceptance.
  • Please note that we can only offer finance products from our panel of lenders, which include Hire Purchase, Conditional Sale, and Personal Contract Purchase. We are happy to provide more detailed information about these options at any time.
  • At Smooth Car Finance, Treating Customers Fairly (TCF) and Consumer Duty is at the core of our business. We are committed to ensuring you receive a product that is appropriate and tailored to meet your needs and financial situation.

Contact us

If you have any questions or need assistance before, during, or after your application, please don't hesitate to contact us:

Regulation

  • Smooth Car Finance is authorised and regulated by the Financial Conduct Authority (FCA). Our FCA Firm Reference Number (FRN) is 1003216. You can verify this by checking the FCA Register.
  • We act as a credit broker, not a lender.

Fees and commissions

  • You will not be charged any fees for using our services. However, we do receive a commission for introducing your details to our finance providers.
  • Please be assured that this commission will not impact the rate, amount, or acceptance you are offered. The commission is a fixed payment or percentage, and it may vary depending on the lender or finance partner.
  • You have the right to request information about our commission at any time by using the contact details above.
  • The commission amount from the lender will be disclosed within the commission disclosure document, which you’ll need to review, agree to, and sign before proceeding with the finance agreement.

Finance options

  • To help you obtain vehicle finance, we will share your details with our trusted finance providers. These providers will assess your creditworthiness by checking your information with credit reference agencies, and if necessary, fraud prevention agencies.
  • It’s important that all the information you provide is accurate and up to date. Please be aware that we cannot guarantee finance acceptance, as all applications are subject to terms and conditions.
  • Before entering into any finance agreement, please ensure you fully understand the terms. We encourage you to carefully review any documentation provided and contact us with any questions or concerns.
  • It’s also essential that you fully understand the type of agreement you are entering, your rights under the agreement (such as your right to a 14-day cooling-off period), and your rights should issues arise with the vehicle, cancellations, or repayments.
  • While we do not offer specific recommendations or advice on products, our finance partners will provide you with all the necessary information in your Pre-Contract Information to help you make an informed decision.

Additional products

  • There may be optional additional products, such as GAP Insurance, which could complement your finance agreement. We recommend researching these products to determine if they’re suitable for your needs, as we are not authorised to advise on them.
  • With your consent, we can pass your contact details to the relevant companies who will provide you with more information about these products. Should you decide to proceed, we will receive a fixed commission for introducing you to these providers.
  • We may also discuss unregulated after-sales products, such as vehicle warranties, that could benefit you in the future. These products are entirely optional, and we will ensure you have all the information needed to make an informed choice.
  • Again, we encourage you to research these products thoroughly before making any decisions, as we do not offer advice on them. If you have any questions, please don’t hesitate to get in touch with us.

Affordability

  • It is crucial that you consider your current and future financial situation when choosing a finance option. We will ensure that accurate details are passed to our finance partners, who may request proof of your income to verify your information.
  • If you anticipate any changes to your financial circumstances, please inform us or the finance provider directly. Missing payments could negatively affect your credit rating.

Complaints

  • If you would like to make a complaint, please contact us using the details provided above. For full details on how we handle complaints, please refer to our complaints procedure.

Your information

  • To process your application, we require certain personal information. We take the protection of your data seriously and handle it securely and professionally.
  • We will only process your information with your explicit consent. If you do not wish to proceed with your application, simply do not submit your details.
  • As mentioned, your information will be shared with our finance partners to help secure finance approval. We have carefully vetted these partners, and you can find further details on how your information is used in our privacy policy.

Smooth Car Finance is registered with the Information Commissioner's Office (ICO) under Registration Number ZB600333.

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